Backpack

We're so happy to be a part of your family's Christmas magic. We create and dispatch your personalised products in 2-4 business days. To ensure Santa's  sleigh lands on time, please place your orders by the following deadlines:

Australia

 Santa Letter: December 16
 Standard Envelope: (excluding Santa Letter): December 6
 Standard Parcel:

• NSW, ACT, VIC, QLD, SA, TAS: December 17
• WA: December 13
• NT: December 11

• VIC, NSW, ACT, QLD, SA, TAS: December 18
• WA, NT: December 17

US/Canada*

• Canada: December 4 (service suspended)
• USA: December 6

 Express Post:

• Canada: December 10 (service suspended)
• US: December 11

New Zealand

 Santa Letter: November 25
 Standard Envelope: November 25
 Standard Parcel: December 4
 Express Post: December 10

UK

 Standard Envelope: November 26
 Standard Parcel: December 3
 Express Post: December 10

 Customer Pick-Up: December 17 

Collection is available from 9am-5pm Monday-Friday until the 19th of December & reduced hours will take place on the dates below.

December 20: 9am-11am

December 23: 9am-12pm 

Our office will be closed at 12pm December 23 and reopen 9am January 6 2025. 

Please note pick up is available for Melbourne-based Australian residents only from 1-3 Edison Rd Dandenong South. Min. order $20 

 Click HERE for map pick-up location. 

Got a toddler ready to take to daycare or kinder? Chuck on those backpack training wheels, and watch your little adventurer confidently take those first steps with their very own personalised backpack. It is perfectly sized to fit all the essentials while remaining small enough to fit on their pint-sized back; the only thing cuter is our range of designs to choose from. With padding for added comfort, easy-to-pull zippers for tiny hands, two spacious compartments and a handy inner pocket for their favourite toy, make your daycare transition easier with Hippo Blue by your side.

We need 2-4 business days* to create your personalised products before they will be shipped.

 Note: Delivery time is additional to the creation time for your order and during peak times and sales, our team may require a bit more time to craft your items with care. We're grateful for your understanding and patience.

 Santa Letters: From December 6th, Santa Letters in Australia will ship via Priority Mail, arriving within 2–4 business days. US Santa Letters ship directly from the United States with an estimated delivery time of 3–5 days.

Check out our shipping options below to find what best fits your needs and consult our shipping tables for estimated delivery time from dispatch date to your location on your chosen service. We ship to Australia, NZ, UK, US, Canada* (*suspended until further notice)  & Singapore

Shipping Options 

 Standard Envelope (No Tracking)
Ideal for adventurers without tight deadlines. Seeking speed or tracking? Upgrade to Standard Parcel or Express Post. This service is currently available for Australia, New Zealand, Singapore, US and Canada. 

 Standard Parcel (Tracked)
Ideal for adventurers who like to track their delivery and have peace of mind for meeting delivery windows. 

 Express Post (Tracked and Fastest)
The ultimate choice for adventurers who love speed and tracking. Ideal for those with tight schedules or who want the speediest service.

AUSTRALIA

NEW ZEALAND

US & CANADA

Please Note: Service to Canada is currently suspended. For further information please refer to Australia Post

UK

SINGAPORE

 Custom and Duty Charges: International deliveries may be subject to customs or import taxes/ COD fees. Unfortunately, these charges are beyond our control and we can’t cover them.  

 Friendly Reminder: Delivery time is additional to the creation time for your order and is calculated from date of dispatch. Express Post applies to delivery speed only and doesn't reduce order creation time. Business days refers to Australian Eastern Standard Time Monday-Friday only (excluding public holidays and weekends).

 Proudly Based in Australia: From our Australian HQ, we invite you to join the Hippo Blue family and experience your next adventure with our personalised creations.

 Free Name Label Pack Orders: Please allow up to 28 days from purchase date for these to arrive in your mailbox.

 Delivery Time: Please consider this as a guide only, as it doesn't account potential delays. Calculate delivery to your area HERE. We ship from postcode 3175. 

 Shipping Rates: Determined at checkout based on weight and location. The price covers shipping, handling, and packaging. View estimated shipping rates HERE. 

 Customer Pick-Up: Melbourne-based Australian residents only. 9am-5pm Monday to Friday (ex. public holidays & Christmas Closure Dates). Min. order $20 

 Click HERE for map pick-up location.